I don’t think of myself as a complainer.  But I’m also not one to write about how wonderful everything is … the flowers in bloom, the sun shinging, etc.  So I apologize in advance if it seems I’m constantly shaking my fists at international corporations.

About a month ago, I woke up one morning, sat down to my otherwise perfectly nice 22? Acer monitor that I’d had for the last 18 months.  (Side note: I purchased it from CompUSA on Black Friday 2007, about 2 weeks before they announced their bankruptcy.)  When my PC came on, I saw a garbled, multicolored mess of a vertical line streaking across it, about 2/3 of the way to the right side.

My initial thought was “Uhhhh .. is my PC screwed up, or do I just need more caffeine?”  Once I was sure that the error was not in my brain, I started to troubleshoot.  Different computers, different cables, different inputs all yielded this ugly line.

Because I had purchased it 18 months ago, and because I think so little of warranties (and you’ll see why in a minute), my initial thought was to get a new monitor.  But once I saw that the warranty was for 3 years, I decided to send it back to Acer.  What a dumb idea that was…

So, took me almost 20 mins of Google searching to find Acer’s strategically hidden RMA site.  I filled out the form, and it told me where to ship the monitor to (somewhere in Texas).  Acer also told me it must be placed in an appropriate-sized box (i.e. you must purchase a new box from the UPS Store), with 4-5 layers of bubble-wrap .. NO packing peanuts (purchase bubble wrap).  And, it must be insured for $200 ($$).  Before I realized it, it cost me $61 to mail that thing back to Acer!

It was shipped to Acer, and arrived there Aug. 3.   What happened after that?  I wish I knew.

Acer has now had the monitor for 3 weeks, and I haven’t heard word one about its status.  No calls, no emails, no “new monitor appearing on the doorstep”.  Nothing.  Normally, when you RMA something, a tech hooks it up, sees that it doesn’t work, and orders a new/refurb monitor be shipped to me.  Takes like 10 minutes, tops.  You could’ve built 30 new monitors by hand in the time that this is taking!

I called Acer about 10 days ago, and all I could get is an Indian customer support person to tell me “It’s in the repair shop.  That is all that I know.”  Gee, thanks Acer.

So, Acer, if you see this, I have a very simple request:  I want a freaking monitor back!  Whether its the same model, or the comparable 22? model you have now.  Waiting 3 weeks on an RMA is just plain ludicrous.

And remember kids, the moral of the story is:  If something breaks, just buy a new one.  And don’t buy a new one from Acer.

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